Pendraken Terms and Conditions
Cleveland House, Webb Road
Skippers Lane Industrial Estate
TS6 6HD UK
Tel: +44(0)1642 460638
We accept payment via Cheque, Card and PayPal.
PayPal payments should be made to the e-mail firstname.lastname@example.org
Orders and credit card transactions may be placed via the website or by telephone on 01642 460638 (or +44 1642 460638 from outside the UK).
We expect to process your order within 21 days from the date we receive it, but if we fail to do this please let us know. All cheques, postal orders, money orders or credit card transactions should be in sterling and made payable to Pendraken. Payment with order is required.
Postage is extra on all items:
UK/BFPO: 5% of the order value (minimum £2.50 / maximum £5.00).
Europe (Region 1)^: 15%* of the order value (minimum £3.50 / maximum £15.00).
Europe (Region 2)~: 25%* of the order value (minimum £3.50 / maximum £15.00).
Rest of World: 25%* (airmail) of the order value (minimum £5.00 / maximum £25.00)
Show Pickup: Postage is FREE on all orders picked up at trade shows.
^Europe (Region 1) Countries: Austria, Belgium, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden.
~Europe (Region 2) Countries: Albania, Armenia, Azerbaijan Republic, Bosnia and Herzegovina, Liechtenstein, Norway, Russia, San Marino, Switzerland, Ukraine and Vatican City State.
If you have purchased from Pendraken Miniatures, we will hold personal data including your name, address, email address and telephone number. This data is held in a digital format on our website servers and in our email systems, and is produced as a physical print-out for us to process your order in the workshop. The physical copy of your order is destroyed 3 months after the order has been processed and shipped. We use this information purely to process your orders and send you your goods. We do not send marketing emails and we do not share your details with third-parties, except when we need to book a courier service for your package. We only use reputable courier companies who are also GDPR-compliant.
In most cases, we do not hold any payment or bank details, as these are processed by PayPal. For customers who have chosen to pay by a debit/credit card, we will store their card details securely until the order has been processed and shipped, at which point the data is destroyed.
For our Forum members, the only data held is your username, email and password. All of these are held on secure servers and are encrypted by the forum software.
If you would like us to remove your data from our systems, then there are two steps you can take:
- Simply send us an email through either the Pendraken or Minibits websites and we will delete your account and details from our system.
- Firstly, you can choose to opt-out of any notifications and newsletters by logging in to your Forum account, clicking 'Profile' and then 'Notifications and Email'. The first checkbox on the page is 'Receive forum announcements and important notifications by email'. Simply untick this box and you will no longer receive our newsletters.
- However, if you would prefer to have all of your details removed, you can choose the 'Delete this account' option and we will delete your account from the Forum.
If you have any queries about GDPR, please contact us through the Contact page of our website.
In the event that you receive faulty our damaged goods, please contact us as soon as possible. We will then send you new goods, upon receipt of the damaged goods.
When ordering goods from Pendraken for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from Pendraken, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.
Health & Safety:
OUR PACKS CONTAIN SMALL ITEMS OF LEAD WHICH, IF SWALLOWED, COULD BE HARMFUL TO YOUNG CHILDREN. OUR PRODUCTS ARE ONLY RECOMMENDED FOR 10 YEARS AND OVER.
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not Pendraken, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity.
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam".
- to cause annoyance, inconvenience or needless anxiety.
Pricing and Availability:
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable. A small number of the products in our catalogue may be mispriced. Rest assured, however, that we verify prices on a regular basis. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
Alteration of Service or Amendments to the Conditions:
We reserve the right to make changes to our website, policies, and these Terms and Conditions at any time. You will be subject to the policies and Conditions of the Terms and Conditions in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
Events beyond our reasonable control:
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.